To connect to the dialogue of another operator, you must click on the dialogue icon in the message entry area

And then select the operator connection icon and, after the pop-up list of operators that are in online status, the required operator appears.

After adding, an icon of an additional operator will appear in the chat

He can also send messages to the chat, the client will display the first and last name for each of the operators participating in the conversation.

To add a supervisor to the dialog, click on the supervisor connection icon:

Then select the required supervisor from the list of supervisors that are in the online status.