To connect to the dialogue of another operator, you must click on the dialogue icon in the message entry area

https://lh4.googleusercontent.com/UqD9TR1yuaF7rOCNpFb2ferKqCVBnCqzp0oe3H1qg_h8XB4RHVKm3uSBJUfK06PQ5jGNE9viDgiRY1nW3We7bMv6mO8u1UC8hGexscdA3qSAinmpswtiSqmnsvWwyhTHXYOE9Gay

And then select the operator connection icon and, after the pop-up list of operators that are in online status, the required operator appears.

https://lh4.googleusercontent.com/9b_DEGfPav76UjUlkT-bIbcmzi6Olx3hKHmhwiHXYiymaX58uHu44AqJu3KdfKsoFUdaz7sEMdo9TRg28vZMVFIAiu5SAgRqSMvFRx9R6D0_9Ne7N_EyyBcPp63H8e4aJ6YwkBi_

After adding, an icon of an additional operator will appear in the chat

He can also send messages to the chat, the client will display the first and last name for each of the operators participating in the conversation.

To add a supervisor to the dialog, click on the supervisor connection icon:

https://lh6.googleusercontent.com/j7DHD5D_hse5U1QBsLwcd_Bvv2VD0rK-HxeNMpe6kj5zM4z9dOV9Tf2d9_TBD214HaB7vMOp8iex_hK7MfVHOt523VFw9JZ6f92WpUhfs-_Ge7i7QiKM38LkjCktySzPXDhKilO4

Then select the required supervisor from the list of supervisors that are in the online status.