In version 3.5.8, the ability to transfer a dialogue between two operators (hereinafter referred to as Operator 1 - the one who transfers, Operator 2 - the one who receives the dialogue) has been added. This functionality will be useful in situations where one of the operators is busy, unable to respond quickly to the client, or is not competent in the given question.

Unlike the ability to add an operator to the chat, after a successful transfer, Operator 1 completely leaves the dialogue, and further communication is conducted by Operator 2.

To transfer the dialogue to Operator 1, it is necessary to click on the dialogue transfer icons.

The “Transfer chat” button

After that, a pop-up window will appear on the screen, which will display a list of all operators.

The “Transfer chat” window

In addition to selecting the operator in this window, there is also a field available for sending a message to Operator 2. It will be displayed on the screen after receiving the notification.

The Recieve chat window

Operator 2 can review the correspondence (click on "Show conversation" button in the chat), Accept or reject the dialogue.

<aside> 📢 The current time for an operator to make a decision to accept or reject a dialogue is 120 seconds and cannot be changed by settings.

An operator can assign any number of dialogues to different operators, but the number of dialogues accepted simultaneously is limited to 1.

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In the chat history, information about transfer requests and results is stored..

System messages about transferring