This functionality is designed to provide hints in the history of dialogues about why the request was closed, and to further analyze this data.

Adding statuses and using them addresses the issue of analyzing user requests. At the first stage, the status indicates whether the client's issue was resolved or not. In the future, this functionality can be expanded.

<aside> 💡 IMPORTANT: This functionality will only be displayed if the Dialog Statuses table is filled out.

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Table of statuses in the operator panel settings

To fill in the dialogue statuses, you need to open the menu on the left by clicking on the three bars and then selecting Operator Panel - Settings. In the settings window, select the Dialogue Statuses item.

This table contains the following data:

• ID - system field with the record number
• Name - status name, with sorting available by this field
• Code - status code, with sorting available by this field
• Default - whether the status will be selected by default in the menu when closing the dialogue
• Client's issue resolved - a mark indicating whether the user's issue is resolved for this status
• Activate - the ability to make the status active or inactive, determining if it will be displayed when selecting statuses when closing a dialogue
• Edit status button - allows you to change the name, code, and modify the Default and Client's issue resolved selections
• Delete button - deletes the status from the table without the possibility of recovery

Add New Status

The Add Status button opens a modal window titled "Dialogue Status," where you need to fill out:

• Mandatory field Name - for example, "New"
• Mandatory field Status Code - for example, "1"

Additionally, if necessary, specify:

• Default Checkbox