In order to start a dialogue with the client on the left side of the screen, select and go to the chat of interest. The Start dialog button is displayed on the screen.

https://lh5.googleusercontent.com/59M24JYL2CaihKbZWzH1l-0AlWMo2dIEvwQvZ1HPTrcmxF4M-1HJmM2hq26GsUOk6_E6MxmsD3VuH8fmrxRq4HneEqQC6wqJbrefiSESY-Hu3yAvCmjptTZNQVj7aTzR_Klu-Ww1

After clicking on the “Start Dialogue” button, the operator is connected to the dialogue. A window for entering messages appears on the screen.

https://lh3.googleusercontent.com/w5ke2QQqUrWIaLiuEjiEX0mO_07ZHCHBpK_lDWW2JoFFOOU1KDg4JZNLwsre-ASPGw8ma8JZYyeJTwjtVL6_LPZ3zYZUnPis1mtz3J2Jr9HX_stxxbFfl_-s_biiBNsiugoZFFQt

In the left part of the chat window, the client's messages containing the last name and first name (when registering), as well as the time the message was sent are displayed. In the right message operator

https://lh3.googleusercontent.com/65eJbtGjjifeUy4JakJO0ioJ_6sVUw8XHoxFjNYb65XAGNgx8qQw1pKAARUMl_7VN7Wks5QkPeXE97qLp-l8sEqitglrKYyDMPWcJNCGdGRoupdjvHUERsONAiXtX3BjAzhQ5mVe

To add an image or file, the operator must click on the "add file" icon, select the file in the opened computer explorer and click on the "open" button. Then click on the "send" icon:

https://s3-us-west-2.amazonaws.com/secure.notion-static.com/cb099b78-e055-4f0c-8a86-d38f80fcfc21/Untitled.png

You can also add a file by copying the link to it from the list of downloaded files in the "File Manager" menu section:

https://s3-us-west-2.amazonaws.com/secure.notion-static.com/6b17f8b3-0be6-40b8-8ee5-868a51f56c08/Untitled.png

In this case, the operator will display a link to the file in the dialog:

https://s3-us-west-2.amazonaws.com/secure.notion-static.com/355d2ed3-20da-4775-ac47-d96855b0a47d/Untitled.png

And in the dialog, the user displays an image and a link:

https://s3-us-west-2.amazonaws.com/secure.notion-static.com/6d824919-6ebb-42d4-8feb-1c2a6db27574/Untitled.png

The list of valid file extensions available for download and their size in the "File Manager" can be selected in the menu section "Operator panel - settings" block "settings" in the section "Working with files":

https://s3-us-west-2.amazonaws.com/secure.notion-static.com/3985f9c0-0afa-4b49-81ba-196a2901d7f6/Untitled.png

In order for the operator to leave the conversation, he must click on the Exit button

https://lh5.googleusercontent.com/SDMRS1bD46VwHo-QcEcHyjtDGlgUsTG-8AIPSHZr67Y1qAtx8bvhKEE2CVntI3oiqXK-VDpc6fDzegumaFrmZVMDUynhMIL3FDjSX64bWsUFV3H8EYYBa0605OmF1MSIykQBPpO0

The chat is completely closed when all operators exit, when the client enters the /start command in the chat bot, and also when the chat timeout is configured to turn off by time.