Bulk actions allow operators to perform several operations with selected dialogs at once, which makes it much easier to manage a large number of chats. Bulk actions are accessed through special menus in the Operator Panel tab.
Bulk actions allow users to quickly perform multiple operations on messages or other items at once. They are designed to streamline work with large amounts of data and provide a way to automate routine tasks.
In addition, bulk actions can be performed on specific topics (for example, chats with specific questions or categories) or even on chats related to individual operators, allowing for even more flexibility and efficiency in managing communications. The screenshot shows the main features that ensure effective management of the elements in the system.
The Mark as Read function is an important tool in messaging systems or any other application that uses a flow of information (such as email, instant messengers, chats, etc.). Its main function is to mark messages as read by the user, which helps the user to maintain clarity in the flow of incoming data
The result of the “Mark as read” function
The Mark as Unread feature allows you to return messages to a state where they have not yet been viewed. This is useful when a user wants to save important messages for future re-reading or reminders. This feature helps to quickly identify priority chats or messages that need extra attention and keep them visible among other elements of the information flow.
The result of the “Mark as unread” function
The Send Message function allows you to send messages to several active chats at the same time. The text box allows the user to type a message that will be sent to each of the selected chats.
This feature greatly speeds up working with a large number of dialogs, allowing you to send messages and end conversations quickly.