The system has the ability to configure auto-distribution of dialogs to operators. In this case, dialogs will be automatically assigned to operators with a status that allows them to work with dialogs.

Distribution of dialogs among operators

Each operator has a set limit of dialogs they can accept.

The distribution of dialogs between operators happens automatically.

First, the dialog that was created earlier is assigned.

Determining which operator will be assigned an undistributed dialog takes into account:

• operator status (online)
• dialog limit by channel (setting)
• total dialog limit (setting)
• automatic distribution method (setting)

Automatic distribution method

There are different methods of automatic distribution, which are set in Settings - Settings for all operators

Select the Automatic distribution method

• Default
• By number of dialogs
• According to the date of the last dialog

Default method

Determining which operator will be assigned an undistributed dialog takes into account:

• operator status (online)