The operator can process requests from several chat bots at once. To facilitate the operator's work and logically separate user requests from different chats, you can create separate topics.

In the operator panel, the list of topics available to the operator looks like this:

To edit and add topics/subtopics of hits, go to the Topics tab

Topics are added by clicking the Add Topic button.

In the window that opens, fill in all the necessary data, when creating a Topic, leave the Subtopic field empty. Field Unique identifier - fill in Latin (preferably)

To link a topic to a block in a dialog (after that, a client's chat from this block will be linked to the corresponding topic in the list of all chats):

Find a block in the script and switch to Advanced Editing mode

In the json field of the block configuration, set the required Unique identifier of the topic

The theme's unique identifier can be viewed in the "Operator's panel - settings" section, "Themes" block:

And save script changes.

All further dialogues will be added to this topic

Editing as a whole is carried out according to the same principle - we switch to the topic editing mode and change the necessary information.

When deleting a theme, note that it can only be deleted if it is not used in a scenario.